Cancellation Policy: Please advise us with 24 hours notice should you need to cancel your appointment, otherwise full price will be charged. Please arrive 10-15 minutes prior to your first appointment in order to complete the patient health form and begin the process of unwinding. Full treatment time is not guaranteed for late arrivals. Clinic treatment times are approximate and may vary according to individual needs. Active ICBC, WCB & Disability claims need to be treated by Registered Massage Therapists. An injured area will not be treated by a student therapist.